RETAIL INDUSTRY SOLUTIONS

Stand out from the Competition, Satisfy more Customers, and Drive Sales. Delight loyal customers with the products they want and the personalization they demand across every Retail Channel.

Delivering Efficient Services

From Online and Mobile to the In-Store Experience, Maskavia makes sure brands have the right tools and insights to understand, anticipate, and meet expectations with Seamless, Flawless Customer Journeys.

You already know customers can shop online, on mobile and in your store. Maskavia connects those worlds for a consistent and satisfying experience.

  • Customers can purchase what they want online, find your store with a Location-Based Mobile App and take advantage of Click & Collect to pick up their purchase with ease and efficiency from a designated line
  • They can check in via a Kiosk, choose their service, sign up for mobile queuing and spend their wait time browsing your store, creating a more enjoyable experience for them
  • Reduce Actual and Perceived Waiting Times with relevant communications via Mobile, SMS and Digital Signage
  • Check in information matches the customer with the most appropriate employee for an informative, confident and fulfilling buying experience

Brand loyalty and profits come from knowing how to satisfy your customer’s demands before they even step foot in your store.

  • Connect every channel in the journey for an outstanding and consistent Customer Experience
  • Keep employees productive and fulfilled by providing them with Data and Insights about each customer gathered from resources like Click & Collect, Check-In Kiosks and Loyalty Card Programs
  • Make the best use of your retail space with a Queue Management Solution that organizes visitors with Virtual and Linear Queuing Solutions, Booked Appointments, Mobile Apps and SMS Alerts
  • A fully integrated and modern BI system and Real-Time Customer Feedback Solutions inform continued Customer Experience improvements

Safe Queuing And Crowd Control In Grocery Stores And Pharmacies

A simple Virtual Queuing Solution doesn’t require any hardware installations or servers. What the Virtual Queuing solves is that the customer doesn’t have to interact with a Kiosk to get a ticket and they don’t have to wait on the premise of the store. They can use their mobile phone to scan a QR Code on the window from the outside to activate themselves in a Virtual Queue which they can follow in Real Time. This Solution makes the queuing safe but it also gives the customer a feeling of control and that they can use their time in a better way.

Once the customer is next to be served, they get an extra notification. There are Solutions where the staff can use Live Dashboards to follow the customers in Real-Time on the screen.
As an option or complement, the staff could also use a mobile device to handle the Virtual Queue and Serving. Mobile staff can also assist those that don’t have a smart phone and take their phone number details so that the customer can get an SMS Notification when it is time to be served.

Virtual Queuing with Scheduled Pick-Up

An even more sophisticated Solution for stores that sell via web shops where people come and pick up their goods is a scheduled pick-up which allows the customer to choose a time slot for pick-up. This is also known as curbside pickup or Click and Collect and could be a good retail Social Distancing Solution. With a grocery store Appointment System, the store can choose to spread out the time slots available to reduce crowds and also to adhere with staff allocation to avoid bottle-necks. In advance of the chosen time slot, the customer gets a reminder via text message which also contains a link.

Or, for stores with large parking lots where most people arrive by car there is another option; when the customer activate themselves through the link, they can type in their registration number for their car.

All the suggestions presented above mean that customers can avoid long queue in the supermarket.

Maskavia has long experience of Queue Management and connecting people to services both physically and virtually. If you are interested in learning more about what Virtual Queuing could do for you in these times, email us for guide about Virtual Queuing.